The TeleTech Career Fair is a collaboration
between KPerak INC Corporation, State Development Corporation, TeleTech
Interaction Management and also Institut Teknologi Perak. The
objective of this career fair is to create more job opportunities for
the locals.
Teletech is a leading
global provider of customer management and business process outsourcing
(BPO) solutions. For 23 years, TeleTech has offered solutions
to a variety of industries, including automotive, communications and
media, financial services, government, health care, logistics, retail,
technology and travel. Headquartered in Denver, Colorado,
TeleTech’s global network extends across 78 customer
management centres throughout North America, Asia-Pacific, Europe and
Latin America. Everyday, TeleTech’s 45,000
employees in 17 countries interact with millions of customers in 150
distinct languages to perform a wide range of back office processes and
help out clients respond to their customesr via the phone, Web, mail,
email and automated solutions.
TeleTech is a global business
process outsourcing (BPO) company, and not just a traditional call
center. Their services and delivery methods create a truly
personalized approach to solving business challenges.
TeleTech’s evolution in the customer management and
business process outsourcing industry has resulted in the right formula
to successfully deliver their core competencies of people, technology,
and process at anytime and anywhere around the world and take advantage
of the cultural, language, skills and cost benefits that are available
in today’s borderless business landscape.
TeleTech’s services are comprised of three core
competencies, which include:
•
Enabling technologies,
• Standardized processes,
and
• Optimized human
capital strategies.
Partnering with TeleTech
empowers your organization to:
• Develop your
business,
• Manage
your customers, and
•
Optimize your business processes.
In
2004, TeleTech began operations in Kuala Lumpur, Malaysia and have
started providing technical and customer service support to a local
broadband service provider and Asia Pacific clients such as a major
airline and Information Security company.
The following details will be part of their assessment and
evaluation:
•
City’s strenghts and thrusts vis-a-vis the
challenges posed by the particular development in the services
sector
•
City profile – population, infrastructure,
telecommunications
•
Labor pool – major colleges/universities, graduates
profile, school curricula
•
Real Estate – business districts, industrial sites,
property owners
In the assessment of the labor
pool, TeleTech is interestd in holding a career fair event in
Ipoh. TeleTech is hoping to acquire more than 500 candidates
as customer service representatives with this fair. The
minimum requirements are that the applicants have completed their
secondary school education, speak fluent English (additional languages
would be an added advantage) and is a good communicator.
Salary range for the Customer Service Representatives will be between
RM1000 and RM2000. Please log on to www.hirepoint.com for
more information and pre-registration.
For more information, please contact KPerak INC Corporation at
05-526 1881, ITP at 05 -3136799 or log on to www.teletech.com
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