The term Knowledge Worker is defined as one who works with information and also one who develops and uses knowledge in the workplace. This is due to the constant growth and need for a workforce that is academically capable which also explains the influx of graduates in the country in the last two decades. A knowledge worker can benefit a company in terms of developing the business intelligence, increasing capital, gaining insight into customer preferences or anything else that can help with the organization’s growth.

The Knowledge Age has swept over our culture and socio-economic development in the recent years taking over the Agricultural Age and also the Industrial Age. Such paradigm shifts happens once every few centuries. So in this new time and era, resources and assets are no longer measured by the possession of land or capital but on the possession of knowledge and the ability to use it to maximize results at the workplace. This is the time where knowledge is reshaping how organizations are being created, how they evolve, mature or die where by skills and capabilities are measured not by what an organization owns but what it knows instead.

Malaysia is fast becoming the top choice location for many investors and this resulted in a surge of demand for K-Workers. K-Workers training and development programmes to ensure a sustainable supply of industry-relevant K-Workers and facilitate the enhancement of company profile through the development of their employees with internationally recognized certification.

There are several driving forces for the new Knowledge Economy and the Knowledge Society. The world is getting smaller and smaller through globalization and because of that, the intensity of knowledge competition relies on information and the know-how to develop the economy. Finally, with the era of technology making connectivity and computer networking more and more convenient, it’s no doubt that that knowledge is more important than ever.

Knowledge work ranges from separate jobs performed by individuals and stretches towards groups and further into networks. This framework spans every class of knowledge work that is to be undertaken creating a hierarchy which includes work, functions, processes, management programs, organizations, services and social networks.

Knowledge workers are divided into two kinds, the information literate knowledge workers and the technology knowledge workers. The first kind, are those who are able to multitask and to use the best resources and sources to gain the accurate and most current information needed. A technology literate knowledge worker on the other hand understands which kind of technology is best for the company and applies the technology at the right times so that it can make the best out of it and to let it work most effectively.